FAQ - Stellascopes
Questions about Shipping:
Do you offer express shipping?
- Yes, but not all products qualify for express shipping
- Available in the USA, Canada, Australia and most of Europe. Not available for all countries.
- If you are ordering items that are not available for express shipping but also products that do qualify, please contact us and we can upgrade the qualifying products to express shipping.
- Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.
What are your delivery times?
On average it takes us 7 to 10 business days to print and hand stitch your order before we ship it out. There may be some delay during the holidays. Otherwise, you can expect the following ship times:
Standard Ship Times:
- USA: 2-3 Weeks
- CA/UK/AUS: 3-5 Weeks
- Rest of World: 4-8 Weeks
Express Ship Times:
- USA: 1-2 weeks
- CA/UK/AUS: 3-4 weeks
- Rest of World (some areas are not eligible): 4-6 weeks
COVID- 19 Delays:
We are committed to the health and well-being of our loyal customers during these unprecedented times, as everyone faces new challenges and adapts to the situation we are facing as a society.
Our team is working overtime to produce and ship the top-quality Stellascope line of products to you, our customers around the world, as quickly as possible. You may experience delays due to the number of orders being processed and extended lead times for shipping so please allow 2-3 weeks for orders to be shipped during this extraordinary time.
Thank you in advance for your patience!